ASSISTANT STORE MANAGER

Role Overview:

As an Assistant Store Manager, you will support the Store Manager in overseeing daily operations, ensuring an exceptional client experience, and driving commercial performance. You will lead by example, embodying the brand's values and philosophy, and fostering a culture of excellence, storytelling, and product expertise within the team.

Key Responsibilities:

Support the Store Manager in all aspects of boutique operations, including team supervision, sales performance, and client service.
Act as a brand ambassador, promoting the brand's heritage, values, and creative vision through every client interaction.
Ensure the team has a deep understanding of the product universe, including craftsmanship, materials, and the inspiration behind each collection.
Coach and motivate the team to deliver outstanding service and achieve sales targets.
Monitor KPIs and contribute to strategic actions to improve performance and client satisfaction.
Ensure compliance with operational procedures, inventory management, and visual merchandising standards.
Handle client escalations with professionalism and discretion, turning challenges into opportunities for loyalty.

Requirements:

Proven experience in luxury retail, with at least 2 years in a supervisory or leadership role.
Strong leadership and team development skills.
Excellent communication and interpersonal abilities.
Passion for luxury products, storytelling, and delivering a refined client experience.
Fluent in English; additional languages are a plus.
Strong organizational skills, attention to detail, and a proactive mindset.

What We Offer: